How long is my previously purchased IONITY package plan valid for?
Packages purchased in the Mobiliti application until May 31, 2023 are valid for 365 days from the date of purchase, exclusively on the IONITY charging network!
For example, if the subscription starts on 20/4, at any minute of the day, then it will be valid until 23:59:59 19/4 of the following year. After that, the subscription will not be renewed.
After a successful subscription, the expiration date will also be displayed in the Mobiliti application.
Where can I see information about subscriptions?
We will send a notification about the activation of the subscription to the subscriber's registered e-mail account and display the subscribed IONITY Tariff plan on the PROFILE data sheet in the Mobiliti application.
The detailed data sheet of the IONITY chargers shows the prices corresponding to the subscribed tariff plan.
Can I change or cancel my existing IONITY package?
In case of a successful tariff plan subscription, we no longer have the possibility to modify, cancel or subsequently cancel the selected tariff plan and credit the tariff plan fee.
Due to the one-year subscription, it is not possible to change the successfully subscribed tariff plan, it is not possible to reduce the already subscribed tariff plan to a smaller or switch to bigger.
After the subscription, will the charging fee displays on the Ionity charger data sheet be changed according to the tariff plan?
Yes, in case of a successful subscription, the IONITY charger data sheet shows the fees corresponding to the chosen tariff plan.
Please always check that the appropriate charges appear on the charger data sheets before starting IONITY chargings, if you see incorrect data, please report it to our Customer Service (email@example.com).
Are there any limits on the number of chargings per day or geographical location?
There are no restrictions.
What exactly does it mean that a charging initiated with an IONITY subscription is also considered a roaming charging?
The use of the Hungarian chargers of the IONITY network is always considered as a domestic roaming charging (even in the case of using the Ionity tariff plan), so the tariff applied in Mobiliti's own charging network does not apply to the chargings.
Mobiliti customers can use the chargers of the IONITY network in Hungary without subscribing to the IONITY tariff plan, at the tariff shown on the data sheet on the Mobiliti website and in the Mobiliti application.
Our customers with the IONITY tariff plan can use IONITY's Hungarian and European charging points under the conditions and tariffs valid when subscribing to the tariff plan.
For a detailed description of the Roaming charging, see the Roaming Service page.
If I have a problem charging, who can help me?
In the event of any charging problems, IONITY's own customer service will provide assistance by telephone, which can be found on the charger.